Shop Policies & FAQ's

Handmade Ceramics

Please note that each piece is handmade which can mean unique variations in glaze colour and sizing due to shrinkage. This is part of the beauty of handmade ceramics! Sizes are included in listings, but please email if you would like additional details.

 

Returns & Refunds

All items are carefully checked before shipping, and packed with care to ensure they make it safely to you. However if an item has been damaged during shipping, please contact us within 48 hours with a photograph of the packing materials/box (to show if something was dropped on it for example) and the item, and we will refund the item cost (or organise a replacement from the next batch - your choice). 

Ceramics cannot be returned for change of mind, or if they are damaged after use. Porcelain is vitrified to 1280c and is very strong, but does not like be dropped on hard surfaces - please take care and always use the earring stoppers provided to save accidental breakage.

 

Payment Methods

PayPal or credit card (Visa, Mastercard, Amex) all accepted via standard checkout. Express checkout using PayPal, GPay & Shop Pay also available.